At TAG Hardware【NB MAX LUXURY SDN. BHD】, customer satisfaction is our priority. If you are not fully satisfied with your purchase, please review our return and refund policy below.

  1. Eligibility for Returns
    We accept returns under the following conditions:

The item must be returned within 7 days from the delivery date.

The item must be unused, in its original packaging, and in the same condition you received it.

A proof of purchase or receipt is required.

Items must be returned with all original components, manuals, accessories, and documentation.

  1. Non-Returnable Items
    We do not accept returns for:

Products that are damaged due to misuse or unauthorized modifications

Items returned after the stated return period

Clearance or final sale items (if applicable)

Software or digital downloads (if sold)

  1. Refunds
    Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, a refund will be processed to your original method of payment.

Please allow 5 business days for the refund to appear on your statement, depending on your bank or card issuer.

  1. Exchanges
    If you received a defective or damaged product, we offer a replacement at no additional cost. Please contact us within 3 days of delivery with photos of the issue.
  2. Return Shipping
    Customers are responsible for the cost of return shipping unless the item is defective or incorrect.

We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item without proof of delivery.

  1. How to Request a Return or Refund
    To initiate a return or request a refund, please contact us at:

📧 support@nbmax.pro
Include the following:

Your order number

A brief description of the issue

Photos (if the item is damaged or defective)

We reserve the right to refuse returns that do not meet the above conditions.

Thank you for shopping with TAG Hardware【NB MAX LUXURY SDN. BHD】