Thank you for shopping with TAG Hardware【NB MAX LUXURY SDN. BHD】 We are committed to delivering your orders safely and on time. This Shipping Policy outlines our procedures for order processing, delivery times, costs, and more.
1.Order Processing
Orders are typically processed within 3 days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
You will receive an email confirmation once your order has been shipped, including tracking information if available.
2.Shipping Methods and Delivery Time
We offer the following shipping options:
Standard Shipping: Estimated delivery within 5 days
Express Shipping : Estimated delivery within 3 business days.
Note: Delivery times are estimates and may vary depending on your location, courier performance, and unforeseen delays (e.g., weather, holidays, customs).
3.Shipping Rates
Shipping charges are calculated at checkout based on your location and the size/weight of your order. We aim to keep shipping costs fair and competitive.
Local delivery or pickup options may be available depending on your location.
Free shipping may apply to orders over a certain amount.
4.Shipping Locations
We currently ship to addresses within Malaysia.
If you are located outside this area and wish to place an order, please contact us at support@nbmax.pro to inquire about international shipping options.
5.Tracking Your Order
Once your order is shipped, you will receive a tracking number via email (if tracking is available). You can use this to monitor your shipment’s progress online.
6 Delivery Issues
Incorrect or incomplete address: Please ensure your shipping address is correct. We are not responsible for lost orders due to incorrect or incomplete addresses provided at checkout.
Delayed or lost shipments: If your order hasn’t arrived within the estimated timeframe, please contact us. We will work with the carrier to resolve the issue.
Damaged goods: If your order arrives damaged, notify us within 48 hours of receipt with photos of the packaging and product. We will arrange for a replacement or refund as appropriate.
- Contact Us
For any questions about your shipment, feel free to reach out:
Email: support@nbmax.pro
